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Instant Salabat – Calamanci Flavor (Pouch)
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Our Shipping Guarantees
We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order. Note: The order within countdown reflects oneAklan’s delivery capability at the moment the page was opened. The delivery day may become unavailable within that timeframe, prior to completing your order, due to changes in inventory or delivery capacity. To inquire about a refund, please contact us and scroll down to Get in Touch and fill in the forms. Or e-mail us at [email protected] or call us +63 36 5007753 Please see our Terms and Conditions for more details.
Shipping RestrictionsSee list of Restricted Items
Please be reminded that the outlined terms should be followed strictly to avoid inconvenience. All products eligible for returns must be re-packed in its ORIGINAL, UNDAMAGED packaging, along with its proof purchase (invoice) and certificates (warranty, certificate of authenticity). Cost of reshipping for domestic and international courier services should be borne by the Website. Loss or damage incurred during return shipment shall be the responsibility of the customers; thus Galleon.ph shall not be held liable for any claims as a result of these circumstances. Items should be shipped back to:
|Reason||Time Line||Return Procedures|
|Damage due to transit||Within 3 days from the time of receipt of item||Send us an email at [email protected] within 3 days of receipt of item stating the reason for rejection.|
|Product is malfunctioning or is Dead on Arrival||Within 3 days from the time of receipt of item||Visit the product manufacturer’s website and notify them through the Customer Support that the items are faulty. Send us an email at [email protected] with detailed description of the problem. Should the feedback from the manufacturer arrive, please provide a printed copy and send it back to us along with the defective product.|
|Wrong or incomplete item||Within 3 days from the time of receipt of item||Send us an email at [email protected] within 3 days of receipt of item. Include photos of item/s and missing parts.|
|Not genuine or authentic||Within 3 days from the time of receipt of item||Send us an email at [email protected] within 3 days of receipt of item. Include photos of item/s and explain why you think it’s not authentic|
- Product Returns
- Selah Studio Jocyl’s 3rd Flr. Mabini St. ,
- Kalibo, Aklan, Philippines
- Products with missing Serial Number or UPC
- Products that have damaged packaging and/or document (invoice, certificates) missing.
- CDs, DVDs, Blue Ray Discs, Software Discs, and Video games
- Prepaid game cards
- Contact lens and solutions
- Cholesterol monitors
- Diabetic/glucose monitors
- Some Shampoo
- Some Skin Care
- Full refund (product cost, shipping cost and duty) for products that are damaged due to transit.
- Full refund (product cost, shipping cost and duty) for products that are malfunctioning or are dead on arrival.
Cancellation / Return / Exchange Policy
Cancellation Policy For orders that are unavailable or are delayed in fulfillment, we will first ask if customer is willing to wait for stock to be available or confirm if extended delivery date is acceptable. If not we will cancel the order and issue a 100% refund For miscalculated shipping costs, our Customer Care will contact the you via phone call or email to check if you would be willing to give additional amount for shipping. In case the customer refuses, the order will be cancelled and we will process the full refund. In the same way, if shipping is over priced, we shall reimburse the excess to your credit card or bank account. Regular and Custom Orders MAY be cancelled in case you made a mistake in placing the order. If item is not yet processed (ordered by our purchasing department), a Php 200 cancellation fee will be charged against you. On the other hand, order that has been processed cannot be cancelled anymore.