Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We can ship by plane through JRS. And if you are within Aklan, you can pickup the item(s) at Aklan Pasalubong Center Jocyls Mabini St. Kalibo, Aklan.

Do You Ship Internationally?

We ship within the Philippines - for now.

How Long Will It Take To Get My Package?

Your package may arrive a day or within 2 weeks depending on your location.

PAYMENT

What Payment Methods Are Accepted?

To bring you the best online shopping experience, we offer multiple payment methods: Cash on Delivery, Banc Net, G Cash, Mlhuillier, Cebuana Lhuillier, BDO UniBank, PNB, EC Pay, 7 Eleven, Union Bank, UCPB Bank, Security Bank Direct Agent Bank, SM Bank and PayPal Philippines.

Can I pay Online Safely?

Yes. By providing multiple payment options via card or online, you are able to pay and keep track of your transactions, hassle-free and legit.

Order & Returns

How do I place and order?

Choose a product(s) you want to order. Add desired products to cart. Check product information, fill up billing details, choose your payment method and confirm your order checkout. Proceed to payment and await order confirmation. See images below

Do I need an account to place an order?

No, but need to fill up necessary information in the form to checkout as a guest.

How Do I Track My Order?

You will be given a tracking number that comes in the order confirmation we upon checkout. You can go to www.air21.com.ph/main/shipment-tracking.php, enter your tracking number and click “Track” to track your parcel’s current status.

How Can I Return a Product?

See our Return Policy

Bookings

How do I book a service?

You can book us anytime using our booking form on our facebook page https://www.facebook.com/oneaklan/ or through our website https://www.oneaklan.com/. You may also call or text us at Landline (036) 5006113, Smart +639 209 816 453 or Globe +639 176 245 158.

What is your business hours?

We operate from 8 am to 8 pm daily. Latest booking appointment is 6 pm. Mondays to Fridays. *Schedule may change without prior notice.

What is covered in your booking service?

We covered bookings from restaurant, salon, hotel/lodging and cleaning services.

How much lead time do I need to book a cleaning lady?

You can book us at least 4 hours before your desired schedule. But for weekends, please book a few days in advanced.
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